Frequently Asked Questions
Everything you need to know about your favorite Ticonderoga writing and erasing supplies.
What makes Ticonderoga pencils different from standard pencils?
Ticonderoga pencils are crafted from premium incense-cedar wood and feature our exclusive graphite core formula, providing a smooth writing experience and superior point strength that resists breaking.
How long does shipping take for office and school supplies?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your supplies for an upcoming school year or project.
Are Ticonderoga erasers PVC-free and safe for children?
Yes, our erasers are latex-free and non-toxic. They are designed to lift graphite marks cleanly without smudging or tearing the paper, making them ideal for students and professionals alike.
What is your return policy for bulk orders?
We accept returns on unopened and unused products within 30 days of purchase. For bulk or wholesale orders, please contact our support team to initiate a return authorization.
Do you offer discounts for teachers or educational institutions?
We are proud to support the education community. Please reach out to our customer service department with your school credentials to learn about our institutional pricing and teacher discount programs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large corporate orders, we can also process payments via purchase orders (PO) upon credit approval.